Utility Billing / Central Collections

CENTRAL COLLECTIONS  

281-478-7200

OPTION #1 - AUTOMATED IVR PAY BY PHONE


OPTION #2 - SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE: UTILITY BILLING


OPTION #3 - SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE: PROPERTY TAX


OPTION #0 - SPEAK TO THE OPERATOR


OPTION #9 - REPEAT THE MENU 



New Payment Program Option - Text-to-Pay

The City of Deer Park has made it easier for you to pay your monthly utility bills through Text-to-Pay! Text-to-Pay allows customer to pay their utility bill anytime, anywhere through text message.  

Simply Call (281) 478-7200 to set up text-to-Pay, select option number 1 and then select option number 4. Provide your utility account number and street address when prompted. Verify your enrollment with the confirmation text once received. You will then be enrolled in the text billing program! 

Once enrolled, customers will receive a text message notification after each bill is generated. To pay, simply reply with the word, “Pay.” It is that easy! 

Enroll in Text-to-Pay today! 

AMI

The City of Deer Park is excited to announce the launch of its Advanced Metering Infrastructure (AMI) project, aimed at providing enhanced customer service to water utility customers. For more information on this exciting new project see the AMI section on this page!

Location

The Utility Billing Customer Service Department is located in the back lobby at City Hall. The drive-through on the side of City Hall is also open Monday through Friday 8:00 am - 5:00 pm for payments.  If you need further assistance you may call 281-478-7200 or Email Customer Service.

You can pay your City utility bill on-line without any fees by visiting the Municipal Online Payments website or via phone with a $1.25 fee at 281-478-7200 and select option #1.

New Service

If you wish to inquire about starting new water service please call 281-478-7200 and select option #2 or Email Customer Service 

If water is already disconnected you will need to have someone available at the residence from 2:00 to 4:00 pm day of starting service.  All service applications started after noon will be processed and service established the next business day.  

Please Email Customer Service or call 281-478-7200 and select option #2 to start the process and verify receipt of necessary paperwork.  At this time it may take us several days to respond to email inquiries as we may not have personnel available every day. We appreciate your patience, and be assured we will assist you as soon as possible.

Pay by Phone

You can now make water payments over the phone! You can access your account, obtain real-time balances, payment amounts, and due dates. Simply call 833-309-4332. There is a $1.25 charge for each transaction.

Please note: If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.

Monthly Water and Sewer Rates 

Base Rate: $33.34 (First 2,000 gallons of water & sewer) 

Each Additional 1,000 Gallons Water: $6.45

Each Additional 1,000 Gallons Sewer: $6.95

Responsibilities
The Utility Department, also known as Central Collections, is responsible for the billing and collection of revenues for water, sewer, and commercial garbage service, as well as property tax, industrial district, and hotel motel occupancy tax.

Comments & Complaints

Comments and complaints about water quality, sewage stoppages, or leaking fire hydrants should be directed to the Public Works Department via emailing the Public Works Department or by calling 281-478-7270. Comments and complaints about water service or utility billing can be addressed to the Utility Department by emailing Customer Service  or by calling 281-478-7200 during normal business hours.

Disconnected Services

If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.

Water and Sewer System

The water sewer system of the City of Deer Park is a self-supporting system. All revenue that is collected through water and sewer billing is only used to maintain the water sewer system. The funds collected pay for needed replacement of water and sewer lines, adding new water and sewer lines, treatment of water and wastewater, maintaining the water and sewer treatment facilities, as well as managing future expansion needs of the system.

The monthly base rate for the first two thousand gallons of water and sewer is $33.34. Each additional thousand gallons of water costs $6.45. Sewer billing is based on water consumption and each additional thousand gallons of sewer costs $6.95.